Western Home Quick Guide This quick guide is a part of a master guide https://techofages.freshservice.com/support/solutions/articles/22000087710 How to submit an IT ticket: Please send an email to helpdesk@westernhome.org or give us a call M-F 8am-5pm at 319-222-2082. OR Launch Fresh service from your OKTA dashboard Then use one of the following buttons to submit a ticket or service or to look something up How to submit a maintenance ticket: Launch Fresh service from your OKTA dashboard Scroll down to the middle of the page and here are the maintenance ticket links. How to log into a Windows machine: Username: Last name first initial (IE: John Doe = doej) Password: Sync's form OKTA Notes: You must log into OKTA at least once before you can log into a Windows PC. You may do that on a chrome book or personal phone. How to log into OKTA: Website: westernhome.okta.com Username: Firstname.Lastname@westernhome.org (IE: John Doe = John.doe@westernhome.org) Password: Set during orientation or given to you on a paper if Agency. Point Click Care Charting PIN: Nurses have a special pin to approve notes when charting This is separate from your OKTA password. This PIN is set to your employee ID# or Badge Number, but you may change it.
